Privacy policy.

Privacy Policy for Dabentley Cleaning Services
Effective Date: January 1, 2025
Website: https://www.dabentleycleaningservices.com
Contact Email: support@dabentleycleaning.com

1. Introduction

Dabentley Cleaning Services ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you visit our website [dabentleycleaningservices.com], access the client portal, or engage with us in any service-related capacity.

By using our services or visiting our website, you agree to the collection and use of information per this Privacy Policy.

2. Information We Collect

A. Personal Information You Provide to Us:
We collect personal information that you voluntarily provide when you:

  • Book a cleaning service or request a quote

  • Sign up for your Client Hub account

  • Subscribe to our mailing list

  • Contact us via email or web forms

This includes:

  • Full name

  • Email address

  • Phone number

  • Home or business address

  • Payment details (processed securely via third-party processor)

  • Special instructions for service or access

  • Appointment history and preferences

B. Information Automatically Collected:
When you visit our website, Squarespace and integrated tools may automatically collect data such as:

  • IP address

  • Browser type and version

  • Device type

  • Time zone

  • Usage behavior and browsing activity

  • Cookies and tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

  • Schedule and manage cleaning appointments

  • Provide access to your Client Hub account

  • Send confirmations, invoices, reminders, and updates

  • Personalize your service experience

  • Respond to your inquiries and offer customer support

  • Improve our website functionality and performance

  • Enforce our Terms of Service and legal rights

  • Send marketing communications (only if you’ve opted in)

4. How Your Information Is Shared

We do not sell or rent your personal information to third parties.

We may share your information with:

  • Our vetted employees and subcontractors for scheduling and performing services

  • Squarespace and secure payment processors (e.g., Stripe)

  • Service providers we use for internal business purposes (e.g., email marketing, appointment scheduling)

  • Legal authorities, if required by law or court order

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Track site performance

  • Understand how users interact with our website

  • Store preferences for a better user experience

You can control cookie preferences through your browser settings. Disabling cookies may impact site functionality.

6. Payment Security

We do not store your full payment details on our servers. Payments are processed securely through third-party platforms compliant with PCI-DSS (Payment Card Industry Data Security Standard), such as Stripe via Squarespace.

7. Data Retention

We retain client records, booking history, and communication logs as necessary for business operations, tax compliance, legal purposes, and service personalization. You may request deletion of your personal data by contacting support@dabentleycleaning.com, subject to legal retention requirements.

8. Data Protection & Your Rights

We implement commercially reasonable measures to protect your personal data from loss, misuse, unauthorized access, or disclosure. However, no online system is ever 100% secure.

If you reside in a jurisdiction that offers privacy rights (e.g., California Consumer Privacy Act or GDPR), you may have the right to:

  • Access, correct, or delete your personal data

  • Object to or restrict how we use your data

  • Withdraw consent for marketing communications

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at support@dabentleycleaning.com.

9. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect or store personal information from children under 13. If we learn that we have done so, we will promptly delete the data.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment portals or review platforms). We are not responsible for the content or privacy practices of such sites. Please review their privacy policies before submitting any personal information.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website or services after such changes constitutes your acknowledgment of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

Dabentley Cleaning Services
Email: support@dabentleycleaning.com
Website: https://www.dabentleycleaningservices.com