How do I book a cleaning service?

You can book your cleaning directly through our website 24/7. Select your desired service (residential, commercial, move-in/out, Airbnb, or recurring), choose your preferred date and time, and complete your booking. Once confirmed, you’ll receive access to your private Client Hub where you can manage appointments, sign agreements, and securely add your payment method.

Is a debit or credit card required to make a booking?

Yes. A valid debit or credit card is required at the time of booking. If not provided immediately, an invoice will be sent via email within 1 hour. $100 non-refunable deposit is require for ALL services. We do not accept ACH, Cash, Zelle or any other payment other than a Valid Debit/Credit Card.

When will my payment be processed?

A $100 deposit is required to secure your spot. You will receive an ‘estimate’ email at least 1 hour after booking your appointment. You must approve, sign, and pay the deposit from there. Your total remaining balance will be subject to a prior authorization hold at least 24 hours before the appointment, and the total balance will be charged at the end of service, including any additional hours used or changes of service.

What is the difference between Standard and Deep Cleaning?

Our Luxury Standard Cleaning is ideal for regular upkeep and includes routine dusting, surface cleaning, and general tidying.
Our Luxury Deep Cleaning offers a more comprehensive service, targeting areas that are often neglected, such as baseboards, behind appliances, vents, and hard-to-reach corners. It's ideal for seasonal resets, first-time services, or after long gaps between cleanings.

How does Dabentley Cleaning charge for services?

At Dabentley Cleaning Services, our pricing is designed to reflect the quality, care, and attention you receive with each appointment. We charge based on hourly rates, with required minimums depending on the service:

• Luxury Standard Cleaning: $80/hour (2-hour minimum)

• Luxury Deep Cleaning: $120/hour (3-hour minimum)

• Move-In/Move-Out Cleaning: $120/hour (3-hour minimum)

• Airbnb Turnover Cleaning: $80/hour (2-hour minimum)

• Commercial Cleaning: Call Us at 281.805.0153

• Recurring Services (weekly, bi-weekly, monthly): Discounted hourly rates apply when the full commitment is met

Add-on services are available at set prices and must be booked in advance. These include oven, fridge, microwave interiors, blind and window cleaning, and laundry (for eligible bookings).

If your service goes over the minimum hours booked, we charge by the full hour, starting at the top of each additional hour. For example, if your 2-hour appointment runs into a third hour, the full hour will be charged.

Recurring services are billed per visit (not all at once) and must be paid at least 48 hours prior to each scheduled cleaning. All payments are securely processed via the debit or credit card on file in your Client Hub.

What cleaning products do you use?

We exclusively use non-toxic, eco-conscious, and luxury-safe products that protect your finishes while providing a deep, lasting clean. Our product selections are safe for children and pets and are made from premium materials.

Are your cleaners insured and trained?

Yes. Every Dabentley Cleaning Specialist is background-checked, bonded, insured, and trained to the highest standard. Our team operates with the utmost discretion, professionalism, and attention to detail—especially in high-end residential and commercial spaces.

Do you offer same-day appointments?

Currently, we do not offer same-day appointments. All services must be booked at least 48 hours in advance to allow time for preparation and staffing.

What does a recurring service include?

Recurring cleanings are available on a weekly, bi-weekly, or monthly basis and come with exclusive discounted rates. These services ensure your space stays consistently pristine and are perfect for maintaining a luxury standard year-round. All recurring clients must meet the minimum number of cleanings per month to retain their discounted pricing.

Can I skip a recurring cleaning?

Recurring service commitments require a minimum of:

• 4 weekly cleanings/month

• 2 bi-weekly cleanings/month

• 3 consecutive monthly cleanings

Missing a scheduled cleaning forfeits your discounted rate. It may result in a $45 cancellation fee for each session under the recurring plan, plus any previously performed cleaning will revert to our standard cleaning price. If the commitment is not met, your plan will be canceled and reclassified at our standard or deep cleaning rate.

How do I contact Dabentley Cleaning Services?

📞 Phone: Call us at 281-805-0153 — Monday through Friday, 8:00 AM to 5:00 PM CST

1. 📧 Email: Reach us anytime at support@dabentleycleaning.com — A Dabentley Specialist will respond within 24 business hours

2. 🌐 Online Booking: Book services 24/7 directly from our website

What if I’m not satisfied with my cleaning?

We offer a 24-hour satisfaction guarantee. If you are not completely satisfied, please notify us within 24 hours of your appointment, and we will return for a complimentary re-clean. Refunds are not issued.

Can I get after-hours service for my business?

Yes. We offer flexible commercial scheduling to suit your specific operational needs. After-hours and early-morning slots are available upon request. Please indicate your preferences during the booking process.

Do you clean carpets or move furniture?

We do not steam clean carpets or move large furniture pieces. Our services are focused on precision surface cleaning and luxury detail care. Light repositioning (such as rearranging chairs or small décor) may be performed, but we do not disassemble or move bulky items.

Do I need to be present during the cleaning?

No. As long as you've provided detailed access instructions in your Client Hub, our team can complete your service without you being home. Your privacy and security are always a top priority.

Can I add extra services, such as laundry or appliance cleaning?

Yes! Add-on services such as interior oven, fridge, microwave, in-home laundry, blinds, and interior window cleaning are available for an additional fee. These must be requested at the time of booking and prepared in advance. Same-day add-ons are not available.

What happens if my cleaner is unable to access the property?

If our cleaning specialist is unable to access your property within 30 minutes of the scheduled time due to entry issues (locked doors, incorrect codes, etc.), the appointment will be canceled, and a $35 cancellation fee will be applied. To avoid this, please confirm all entry details in your Client Hub at least 24 hours before your appointment.

Do I have to pay for extra hours if I include Add-On Services?

No not necessarily. We know including add-on services will increase time spent cleaning, so if you book 1 add-on service, we will include 1 extra free hour of cleaning time. If you add 2 or more add on services, we will give you 2 extra free hours of cleaning. Time exceeding those hours will be subject to appropriate cleaning time.